Solutions Architect

Employment Type

: Full-Time

Industry

: Information Technology



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The Contact Center is looking for an VP Solutions Architect in our Whippany, NJ campus. The Contact Center Transaction Cycle is responsible for proving technical solutions to support the Contact Center operations globally.
As a member of the Customer Contact team you will be joining a dynamic group that look after the end to end delivery of technology across the entire Barclays Contact Center estate. We architect, build, develop and release software and infrastructure for core voice platforms, Dialler, WFM/QM, Call recording speech analytics and Voice Biometrics and IVR applications and other customer interaction channels (e.g. Chat, Video) to give our customers and agents a consistent cross channel experience.
What will you be doing?
Providing solutions architecture and design for customer contact channels including telephony, webchat, video and supporting services.
Production of architectural visions and end-to-end designs for Contact Centre solutions
Co-ordination of impact assessment activities for proposed solutions
Be the steward for one or more capabilities/technologies, setting ongoing roadmap and direction for them ensuring all components remaining in support of Bank standards.
Project governance in terms of conforming to architectural standards and strategy
What were looking for:
8+ years experience in real world architecture with significant practical experience of defining enterprise wide technical solutions, documenting them and driving them to delivery
8+ years experience with an application background, including Java/Java Enterprise experience and ecosystem, as well as an understanding of API architecture, including RAML, SOAP etc
8+ years experience in architecting end to end solutions including software/application architecture and integration
Skills that will help you in the role:
Knowledge of contact center technologies including inbound and outbound telephony, IVR, webchat, email handling, and voice biometrics is desirable but not essential
Competence in the execution of substantial IT delivery programs from inception through delivery
Solution architect and enterprise architect training and certification, e.g. TOGAF or BCS
Knowledge of open communication standards such as SIP and WebRTC
Knowledge and experience of open source projects including those related to contact centres
Experience with product selection processes (RFPs, RFIs)
Associated topics: .net, application developer, architecture, c/c++, expert, matlab, maven, senior software engineer, software architect, software engineer lead

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